Booking and Cancellation policy

When making a reservation, full payment will be required by credit or debit card. If you have gift vouchers we will need the code number on booking. If the voucher cannot be produced alternative payment will be obligatory.

Please book all of your treatments when making your reservation or as soon as possible afterwards as we cannot guarantee availability of treatments on your arrival, please be aware that that due to the popularity of our treatments, we are no longer able to reserve treatment space.

If you should need to cancel your booking we will need a minimum of 7 days' notice prior to your arrival date.

Deposits are non refundable, once you have made your booking we have started to invest in you, you are welcome to rearrange your spa day, place the funds on account to use at a later date or request a voucher to the full value of your booking, these options are available at no additional cost to you.

Money placed on account will be available for you to use indefinitely, vouchers as normal will be valid for a period of 6 months.

In exceptional circumstances we will issue a refund less a 10% charge which will be deducted from the full amount to cover costs incurred to us for processing the payment & refund.